Fraud Case Study 2019

Fraud Intelligence Network (FIN) and Prevention of Fraud in Travel (PROFiT) have teamed up with the City of London Police, National Fraud Intelligence Bureau (NFIB) once again to carry out a case study into fraud in the travel industry.

The case study will analyse how payment fraud affects the UK Travel Industry highlighting, common threats and establishing best practice to prevent payment fraud. The results will be used to identify current payment fraud threats and measures that can be taken to reduce the risks.

All data provided in the case study will be uploaded and analysed via FIN who are experts in the processing and analysis of fraud data.

The FIN system currently holds large volumes of fraudulent data and is used by many organisation in the travel industry including: ABTA, Advantage Travel Partnership, Hays Travel, the Travel Network, Freedom Travel Group, the Travel Vault, AITO, Protected Travel Services, Co-Op Travel, CAA, the Global Travel Group and ABTOT.

What Participants Will Need to Provide

Case study participants will be required to provide all data they hold relating to the following types of bookings/enquires:

• Chargebacks – where a chargeback has been received from your bank
• Rejected bookings – where a booking has been stopped as it is suspected to be fraudulent
• Suspicious activity – where a booking has not been processed as it is suspected to be fraudulent

All data provided by case study participants will be uploaded into FIN system. The Data provided will be anonymised and the results will be published in a case study.

Data can be provided in a CSV or xls format an should contain the following information:

• Any names connected to the enquiry/booking (passengers/card holder/organiser with date of birth)
• Contact information (telephone number/email address)
• Location information – (post address/IP address)
• Date information – date booked/date of enquiry/date of travel
• Information about the enquiry/booking (Type of travel booked/how booked/value of booking/destination)
• Payment card information (BIN & last 4 digits)

Upon completion of the case study participants will be granted free access to the FIN system for a period of 7 days.

Free access to the FIN system for case study participants will be 1 user per company. Access will be available to companies operating in the travel industry only and will be granted upon data being provided.

The case study will close on the 22nd July 2019, data must be provided by this date to be included in the case study.

Following completion of the case study the results will be published.

For more information about the case study please contact us via the ‘contact us’ tab.